Effective Date: December 2018
This Privacy Statement applies to www.lorfhostels.com.
WHEN DO WE COLLECT PERSONAL DATA?
We collect personal data when you
Visit our Websites;
Make a booking on-line;
Contact our Reservation Centre or Guest Services Teams;
Provide payment details; or Use our Wi-fi;
WHOSE PERSONAL DATA DO WE COLLECT?
We collect customer’s personal data for:
Individuals making bookings;
Anyone calling one of our phone numbers; and Business Contacts.
WHY DO WE COLLECT PERSONAL DATA?
In most cases we collect and process personal information so that we can receive & respond to enquiries; make, amend & administer room bookings, process & store payment details, provide access to other products and services (such as meals), provide existing customers with information about our properties and to give them access to special offers and to gather customer feedback which helps us to improve the services that we offer and to improve our customers’ experience whilst visiting or staying at one of our premises;
WHAT DO WE COLLECT?
It is necessary, in order for us to confirm and manage a reservation, that we collect personal data. This will include:
Telephone or mobile number – in case of an emergency
Date of Birth
Identification data i.e. Passport, Driving License details
In some instances, we request credit card details, for example to confirm your booking when a booking is made over the phone or via one of our secure online platforms. When we do so we ask for no more information than is required to confirm the booking and full credit card details are never requested, nor should they be sent, in full in an email or other written form.
Date of arrival and departure
Note: Upon arrival we will require the same information from your fellow travellers, please ensure they are all aware of this to ensure a quick and efficient check-in.
We also collect personal data in some cases, where we have identified a compelling corporate legitimate interest. In all cases where we collect personal data we do so in a transparent fashion at the point of collection.
HOW LONG DO WE KEEP YOUR DATA?
Customer personal data: 3 years;
Business Contact personal data: no more than 1 year following last use unless consent is for a longer period;
Employee personal data: as required by law
Lorf Hostels&Apartments may use your data for marketing purposes, i.e. in order to inform you of its services which may, according to your past preferences, be of interest to you. These communications shall strictly adhere to applicable legal regulations.
Advertising and marketing materials of the Contracting or other parties shall be sent to you only if you opted in for these communications during the registration process, via e-mail or otherwise.
Your decision about direct marketing may be withheld in accordance with the opt-out rules described in each marketing e-mail or other form of communication. Opting out can be done via changing the settings of your User account or by directly contacting Lorf Hostels&Apartments.
SHARING OF OUR PERSONAL DATA
Your personal data shall not be shared or provided without your consent to any third party except in the following situations: (a) data is necessary for provision of services – for example credit card details will be exchanged with your bank for your booking to be confirmed (b) Generator Hostel’s is obliged to provide the personal data on the basis of law or upon order by a public authority, or (c) it is specifically allowed by applicable legal regulations.
You have the right to object to certain types of processing such as direct marketing;
You have the right to object to automated processing, including profiling;
You have the right to request a copy of the information that we hold about you;
You have the right to ask us to correct the data that we hold about you that is inaccurate or incomplete;
In certain circumstances you can ask for the data we hold about you to be erased from our record;
Where certain conditions apply you have the right to ask that we restrict the processing of your personal data;
You may have the right to have the data we hold about you transferred to another organisation;
Right to judicial review: if Lorf Hostels&Apartments refuses your request under rights of access. Note: we will always provide you with a reason as to why we have refused your rights request;
Lorf Hostels&Apartments will make every effort to ensure that your personal data is stored securely.
The aim is to eliminate unauthorized or unlawful processing of your personal data, or accidental, unauthorized or unlawful access, use, transferring, processing, copying, transmitting, alteration, loss or damage of your personal data. Despite all efforts and meeting all rules set out by applicable legal regulations, it is not possible to guarantee the security of your data, if it is transferred or transmitted in an unsecured way.
For this reason, we have introduced adequate physical, technical and organizational measures and plans to protect and secure all information collected by our services using
Using Cryptography, where necessary;
Using password protection, where necessary; and
We require that our partners, who provide supporting services that help us to store and otherwise process your personal data, apply the same high level of protection to your data.
Note: These measures do not remove your duty to secure your own personal data. You should, inter alia, regularly change your passwords and should never use predictable usernames and/or passwords, share your password with other persons, or grant access to your User account and/or disclose your personal data to other persons.